Privacy Collection Notice

This Privacy Collection Notice (Notice) sets out how Lawnsmith Australia Pty Ltd (ACN 672 473 040) (Lawnsmith, we, our or us) collects personal information from you when you access and use our mobile application (Lawnsmith App) and/or our website (www.lawnsmith.com.au), when you purchase products and services offered for sale through the Lawnsmith App or website, or when you contact us by email or telephone.

What is in this Notice?

This Notice describes how we collect, hold, use and share your Personal Information. This includes:

  • The types of Personal Information we collect;
  • Why we collect and use that information;
  • Who we share your information with;
  • How to find our Privacy Policy; and
  • How to get in touch with us about our privacy practices or to make a complaint.

What is Personal Information?

Personal information has the same meaning that it has under the Privacy Act 1988 (Cth) (Privacy Act), namely, information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and recorded in a material form or not.

This can include your full name, mobile number, address, and email address. It may also include financial information (such as transaction details) as well as a range of other types of data.

Types of Personal Information we collect

Lawnsmith or authorised affiliates (such as our third-party payment processors) collect:

  • Account registration and contact details (including full name, email address, address, and phone number);
  • Financial information (such as credit card or bank account numbers);
  • Information collected by automated means (e.g., social media handles, IP address, location data, cookies);
  • Personal Information from you when you contact us via email or telephone, or complete online forms, participate in competitions, promotions, events, surveys, or questionnaires.

How we collect your Personal Information

Although we collect Personal Information directly from you, we may also receive it from:

  • Our authorised affiliates or third parties assisting in delivering products and services;
  • Partners with whom we collaborate and market our product and services; or
  • Your authorised representatives.

Why we collect, use, and disclose your Personal Information

We collect, use, and disclose your Personal Information in connection with the Lawnsmith App, website, and our products and services to:

  • Allow you to open, create, and update your account on the Lawnsmith App;
  • Provide or deliver the Lawnsmith App, our products, services, or website;
  • Inform you about offers, competitions, promotions, events, surveys, or other relevant matters;
  • Respond to any inquiry or complaint you make;
  • Assess your suitability for a job or recruitment opportunity;
  • Manage, administer, improve, test, and upgrade the Lawnsmith App, website, products, and services;
  • Inform you about scheduled maintenance or outages;
  • Charge and bill you for accessing and using the Lawnsmith App, products, and services.

We may also disclose your Personal Information:

  • To law enforcement or regulatory authorities as required by law;
  • Where necessary to comply with any legal process, government request, or industry regulation.

What happens if you don't give us your Personal Information?

If you don't provide your Personal Information, we may be:

  • Unable to provide you access to the Lawnsmith App and services;
  • Unable to sell or deliver our products to you;
  • Unable to send marketing materials or other relevant information;
  • Unable to respond to inquiries or complaints;
  • Unable to process your job application.

Who do we share your Personal Information with?

We may share your Personal Information with:

  • Our employees, related entities, business partners, contractors, suppliers, and agents;
  • Third-party service providers processing information on our behalf;
  • External business advisors, such as auditors, lawyers, insurers, and financiers;
  • Government and regulatory authorities, where required.

Some recipients may be located overseas or may store your Personal Information outside of Australia. By providing your information, you agree that Lawnsmith may disclose your Personal Information to authorised affiliates outside of Australia.

Our Privacy Policy and how to contact us

Our Privacy Policy is available on our website and contains information about how you can access, update, or correct your Personal Information. It also explains how you can make a complaint if you believe we have breached the Privacy Act.

If you have any questions about this notice, our Privacy Policy, or our privacy practices, you can contact us at:

Email: support@lawnsmith.com.au